- Being sensitive towards self, others and nature
- Understanding and managing self for raising personal competence
- Understanding others and maintaining sound interpersonal relations through responsible communication
- Achieving an enriched personal, professional and social life
Following are the modules in this course:
- Self-Awareness and Self-Management
- Understanding self, Being sensitive towards self, others, society and nature. Being Assertive, Identifying strengths and weaknesses for raising personal competence
- Interpersonal Skills
- Being sensitive towards others, Understanding others, Managing workplace relations and teams
- Presentation Skills
- Presenting self, ideas and work with confidence and quality
- Time management
- Schedules and plans, respecting value of time - self and others
- Goal Setting and Decision Making
- Personal goal setting, Taking Initiative, Making appropriate decisions
- Being Flexible
- Adapt to change & challenges with positive attitude
- Workplace Ethics
- Responsible and ethical behaviour at workplace, Respecting diversity (cultural, gender)
- Conflict Management
- Analyzing and resolving conflicts, Convincing, Compromising, Seeking cooperation and collaboration
- Positive Health (Stress Management)
- Maintaining a balanced personal, professional and social life, Managing stress
- Customer Relationship Management
Value and practice service attitude, Being sensitive towards customers and serving with empathy.
